A seasoned superintendent, an impatient foreman, and a "know-it-all" project manager begin heated discussions on the best approach that will give their project a jump ahead of the schedule but will incur more cost than was budgeted. Within just a few minutes these three construction leaders are almost moved to a physical altercation.

Conflict within a construction crew, like within any relationship between people, leads to communication breakdowns and lower productivity.

However, not all conflict is bad. In fact, if the two "parties" engaged in the conflict are mature, much improvement can come out of diverse opinions and experience.

Let's consider key steps to resolving conflict.

Recognize that conflict is normal
Conflict is as natural to construction employees as breathing. Remember, not all conflict is bad.

Seek to understand the "root" of the difference
Conflict often arises due to misunderstandings. Always get clarity on the issue at hand. Seek to get to the real root of the conflict; allow the parties time to fully explain their perspectives. Work to have both agree on what the root issue is.